If the customer briefly describes his/her problem and then tells you what the fix should be, what level are they likely at?

The scenario presented indicates that the customer has a clear understanding of their issue and has also articulated what the resolution should be. This demonstrates that the customer is aware of the problem and possesses the necessary knowledge to identify an appropriate solution.

Conscious competence refers to a stage where individuals are aware of their skills and can apply them effectively but may need to concentrate to perform well. Since the customer can convey both the problem and the desired fix articulately, it implies that they not only recognize their capabilities but also have a handle on the solution, placing them firmly in this quadrant of skill awareness and application.

This awareness and ability to communicate effectively about their needs also differentiate them from those at other levels. For instance, those in unconscious incompetence might not even recognize their lack of knowledge, while individuals in conscious incompetence are aware of their lack of skill but do not yet have a solution in mind. Unconscious competence, on the other hand, suggests a high level of proficiency where skills are performed automatically without conscious thought, which does not apply in this context since the customer is actively engaging about their problem and solution.