What does HDI stand for in the context of customer service?

In the context of customer service, HDI stands for Help Desk Institute. This organization is focused on providing educational resources, certification, and best practices for professionals in the customer support and IT service management fields. HDI plays a crucial role in defining industry standards, fostering professional development, and enhancing service delivery in help desks and support centers. Recognizing HDI in this context highlights its significance in establishing a framework for the support industry, promoting skills, knowledge, and practices essential for successful service management.