What is the best example of an open-ended question?

An open-ended question is designed to encourage a more detailed and expansive response rather than a simple yes or no answer. It invites the respondent to share their thoughts, feelings, or experiences in depth. The example provided, which asks the individual to describe the steps they have taken to resolve the incident so far, clearly fits this criterion. It prompts the respondent to give a comprehensive overview of their actions and thought processes, which can yield valuable insights into the situation at hand.

In contrast, the other examples are closed-ended questions, which typically lead to brief or one-word responses. They limit the amount of information that can be gathered since they are often answerable with a simple affirmation or negation. For instance, asking if someone knows how to print a document or whether the document is still unprintable does not require the respondent to elaborate or provide further context. Similarly, inquiring about the specific time a presentation begins seeks a straightforward answer with no room for elaboration. Therefore, option C stands out as the only choice that encourages dialogue and in-depth discussion, illustrating the essence of an open-ended question.