What is the most likely benefit of asking closed-ended questions?

Asking closed-ended questions is beneficial primarily because they assist in obtaining specific information. These questions typically require short, precise responses, such as "yes" or "no," or other singular options. This format allows a CSR to quickly gather relevant data or clarify particular details without getting sidetracked into lengthy discussions. For instance, if a representative needs to confirm an appointment time, asking "Is your appointment at 2 PM?" helps to establish clear and direct communication, ensuring that crucial information is not overlooked.

The other options do not align as closely with the fundamental purpose of closed-ended questions. While they may have some relevance in broader contexts of customer service, they do not reflect the specific and targeted goal of such questioning techniques. Instead, closed-ended questions focus on efficiency and the acquisition of specific facts, making them a key tool in effective customer interactions.