What type of feedback should a CSR seek from customers?

Seeking constructive feedback that helps improve service quality is essential for a CSR because it provides specific insights into the customer experience. Constructive feedback allows a CSR to identify strengths and weaknesses in their service delivery, helping to make informed decisions on how to enhance the customer experience.

Positive feedback alone may indicate what is working well but does not highlight areas for potential improvement. General comments about the service can be too vague to implement effective changes, making it less actionable compared to targeted constructive criticism. Avoiding feedback entirely would hinder the ability to address complaints and grow in proficiency, ultimately leading to stagnation in service quality. Engaging with customers through constructive feedback fosters a culture of continuous improvement and helps build stronger relationships with clients by demonstrating that their opinions are valued and taken seriously.