Which of the following is an example of positive language in customer service?

Using positive language in customer service focuses on providing a constructive and helpful response that encourages a positive interaction with the customer. The example "I can help you with that" clearly demonstrates this concept, as it expresses a willingness to assist and conveys a sense of readiness to resolve the customer's needs. This approach not only enhances the customer's experience but also fosters a more collaborative atmosphere.

In contrast, the other choices reflect a more negative or unhelpful tone. For instance, "I can't do that" conveys a limitation rather than an offer of assistance, which could leave the customer feeling discouraged or unsupported. Similarly, asking a customer to wait, without any reassurance or guidance, can create frustration and a sense of impatience. Lastly, saying "That's not my job" directly dismisses the customer's request and can come off as unprofessional or indifferent, further detracting from customer satisfaction.