Which of the following is an effective technique for improving communication with customers?

Restating the customer’s concerns to confirm understanding is an effective technique for improving communication. This method demonstrates active listening, ensuring that the customer feels heard and valued. By repeating back what the customer has expressed, the representative can clarify any misunderstandings and verify that they accurately grasp the customer's needs or issues. This practice not only builds trust but also fosters a collaborative atmosphere, making it easier for both the customer and representative to work together toward a solution.

In contrast, focusing solely on resolving the issue at hand may overlook the emotional aspects or additional concerns the customer has, which can lead to dissatisfaction. Keeping responses as brief as possible might seem efficient but can result in missing important context or details necessary for good customer service. Using jargon and technical language can alienate customers who may not understand the terminology, hindering effective communication.