Which of the following is a beneficial approach when dealing with upset customers?

Remaining calm is a highly beneficial approach when dealing with upset customers because it helps to de-escalate the situation. When a customer is emotional or frustrated, your calm demeanor can have a soothing effect on the interaction. It conveys professionalism and shows the customer that you are in control of the situation, which can make them feel more at ease and willing to communicate.

By remaining calm, you create an environment where the customer feels heard and understood, which is essential for resolving their issues effectively. This approach allows you to actively listen to their concerns without becoming overwhelmed by their emotions. It also positions you to provide thoughtful and constructive responses rather than reacting impulsively to their upset state. This can lead to a more productive conversation and ultimately result in a more satisfactory resolution for both the customer and the representative.